FAQ
Are your items brand new?
- 100% Brand New Only, We will never sell anything used. it's not safe to wear used body jewellery.
What are your item's made from?
- We only buy from quality manufactures that i personally wear item's from. We sell Surgical Steel, Sterling Silver earrings and Titanium and Solid Gold.
Where are your items shipped from?
- We are located in South East Melbourne in Victoria!
How much is shipping cost?
- When you spend $25 in one order your shipping is FREE.
- We Ship Regular with tracking and Express Postage.
- Order's Under $20 are only charged $3 for Regular with tracking and $9 for Express anywhere in Australia.
- International Order's cost from $5.00 without tracking
How long does postage take to get to me?
- Every state in Australia is different but from our 12+ years we can say the average times are as follows;
- Vic to Vic - 3 to 7 working days
- Vic to SA and WA - 9 to 14 working days
- Vic to all other states - 7 to 12 working days
- International is 14 to 30 working days
- This is just an average and your order can come faster or a little longer depending on the time of year and other weather conditions outside their control.
What is your return policy?
- We offer a full 30 day return on all non used pieces of body jewellery
- All you have to do is email us within this time and we will send you an email with details on how to return, please note buyer must pay return postage on this type of returns.
- if your item is broken or damaged, we are happy to pay all return postage cost.
My item arrived broken, what do i do?
- We do check all pieces before shipping but if anything goes wrong in shipping we will happily have the it returned for a refund or exchange
- Just send us an email with the details and a photo and we will arrange this process super fast for you.
Do you offer wholesale?
- At this point, No we do not but we offer discounts on large orders
